Hiddink says top four still possible for Chelsea

first_imgBy Martyn HermanGuus Hiddink believes it is still possible for Chelsea to finish in the Premier League’s top four as he embarks on a second stint as interim manager at Stamford Bridge.However, the Dutchman is under no illusions about the task he faces having answered Chelsea’s distress call in the wake of the decision to sack Jose Mourinho last week.“Mathematically it is possible,” a relaxed Hiddink, who proved highly popular in 2009 when he took over from sacked Brazilian Luiz Felipe Scolari, told reporters at his news conference at the club’s training base.“If you can add up then it is possible but this league is very strong, which has been especially proven this year with all respect to the clubs at the top — Leicester City, Crystal Palace and Watford… it is amazing and refreshing.“It means that all the teams can kill each other.”Chelsea are in 15th place, having lost nine of their opening 17 Premier League games, 10 points behind seventh-placed Watford whom they host on Saturday at the start of a hectic Christmas schedule that also includes a clash with Manchester United.They are 11 points behind fourth-placed Tottenham Hotspur.Since winning the FA Cup with Chelsea in 2009, Hiddink has had less than successful spells in charge of Turkey, Russian club Anzhi Makhachkalka and most recently the Netherlands whom he failed to steer to the Euro 2016 finals.He said his return to Stamford Bridge was a surprise but that results had forced the club’s owners to make a decision.“I shouldn’t be here halfway through the season. It means things are not going well. But anyhow, I am glad to be back. It is a few years ago I was here in a similar situation,” he said.“Last week they were one point off the relegation places which was frightening for everyone in the club.”Hiddink refused to rule out the possibility of his second spell as Chelsea manager lasting beyond next May.“I have to feel inside my heart that I have that passion to work with the guys. We said let’s go to May and then we’ll see what will happen,” he said.His first priority, however, is to start picking up victories and push the London club up the standings and he said he needed all the players to be committed to the cause.“Yesterday I talked fully to the squad about the past,” said the 69-year-old. “I said why I was here and I want everyone to look in the mirror and be critical.“We cannot ignore what has happened in the past but I told them to be professionals and look forward. There must be a great desire from the players and if they don’t have that I want them to knock on my door.”last_img read more

Read More »

WAEC Exams Deferred to Next Year?

first_imgThe Daily Observer has reliably learnt that the administration of this year’s tests to students across the country by the West African Examination Council (WAEC) has been deferred to next year. Attempts by this newspaper to get comments from the Monrovia National Office of the West African Examination Council (WAEC) over the weekend were unsuccessful.However, head of WAEC Monrovia office, John Y. Gayvolor, Sr., told the Daily Observer via mobile phone on Saturday that his team of administrators is committed to administering the test, but did not say when. “We are still keeping to the exam schedule as everything is being done to avoid the reoccurrence of what we just experienced leading to the leakage of the tests,” Mr. Gayvolor told our reporter and subsequently hung up.Meanwhile, it has been frequently reported over the weekend that the exams would be administered next year since the Monrovia office failed to raise the US$300,000 required to reprint copies of the exams.As the test was already scheduled for last month, the euphoria of thousands of 12th graders died down when it was announced that the WAEC examination is cancelled, “because test materials have been stolen from their location at the Konola SDA high school campus.”Following the stunning disclosure, the Ministry of Education (MOE) said the new dates are from June 27 to July 1. MOE Director of Communications, J. Maxim Bleetahn, told the Daily Observer that issues relative to administering the exams would be discussed on Wednesday, June 8. Mr. Bleetahn, too, did not elaborate when asked whether the exams have been annulled for this year. However, a number of 12th graders interviewed by the Daily Observer expressed frustration because of the “insurmountable problems” facing their education sojourn.Up to press time last night, WAEC could not say whether any date has been set to administer the exams, or wether the exams have been postponed to next year due to “financial constraints.” As for the reportedly leaked subjects, including mathematics, physics, and chemistry, sources informed this newspaper that new evidence has been unearthed linking some highly placed individuals in the education system to the “exam fraud.”The test papers were kept at the Konola SDA high school campus in Margibi County. The MOE said it was burglarized by some unidentified persons.Although a leak of exam papers is not a new phenomenon, many parents told the Daily Observer that they did not believe enough was done to secure the test papers, since WAEC and MOE authorities are aware of the potential dangers that come with administering WAEC examinations.“It seems to me that the MOE and WAEC Liberia office were not fully prepared for the exam, because I cannot imagine why they allowed such to happen,” a female parent remarked.The 9th grade examination did not start as planned because of poor management of materials at testing centers last month, and Mr. Gayvolor had earlier complained of logistical constraints.“We had logistics, traffic and other problems, and so we have been able to take note of these things and can assure the students or the public that (those problems) will not be experienced during the senior high testing,” Mr. Garvolor said recently while commenting on the 12th graders’ WAEC exams.Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)last_img read more

Read More »

Assault on our fundamental rights

first_imgDear Editor,With each passing day, APNU/AFC’s arrogance and contempt for the people of this country become more apparent. The latest assault on our dignity and fundamental rights by these neo-colonial political elites is their Cybercrime Bill and its obnoxious “law of sedition” clause.The law of sedition clause states that “a person can commit an offence of sedition if the person, whether in or out of Guyana, intentionally publishes, transmits or circulates by use of a computer system, a statement or words, either spoken or written, a text, video, image, sign, visible representation, or other thing that – brings or attempts to bring into hatred or contempt, or excites or attempts to excite disaffection towards the Government established by law in Guyana”. The penalty for persons charged under this law ranges from 4 months to a life sentence.This is nothing short of a fascist piece of legislation. It is a clear attempt by the Granger Administration to effectively shut down all criticism of the regime and its policies. It begs the question: What exactly do they have in store for this country that would require them to have such a draconian piece of legislation in place to control us when we oppose them?Granger had, from day one, demonstrated a tendency towards zero tolerance for criticism and opposition. However, it has intensified during APNU/AFC’s time in office. Recently, we witnessed the shocking dismissal of columnists Lincoln Lewis and David Hinds from the Chronicle, and now this “law of sedition” clause takes us to a whole new level by equating any expression of ideas, including by email or even a conversation, with exciting or attempting to excite ‘disaffection towards the Government’ for the purpose of sedition. According to this piece of legislation, this letter could be seen as sedition.It is interesting that the representatives of the ABC countries, who never miss an opportunity to bleat on about their love for freedom of speech — despite the fact that in reality they oppose it at every turn in both their respective countries and internationally — are silent on this bill.Beware of what our Government and their Imperial Masters have in store for Guyana. The signs are ominous. This legislation represents a very worrying and repressive trend. History has taught us that fascism is something that creeps up on you, until one day you wake up and it is too late.Sincerely,Gerald A. Perreiralast_img read more

Read More »

Sinking Gunners in Wanyama link

first_img0Shares0000LONDON, England, January 21- Victor Wanyama has become the latest January transfer target for Arsenal as manager Arsene Wenger desperately seeks to bolster a side that is rapidly falling out from the top of the English Premier League (EPL).According to reports, Arsenal are considering a ₤10m (Sh1.39b) bid for the Harambee Stars midfielder currently playing for Scottish league leaders Glasgow Celtic. The Gunners have joined London rivals Fulham in expressing interest in the Kenyan who could be viewed as a replacement for the departed Cameroonian, Alex Song at the base of the midfield.Additionally reports the Daily Mail, Arsenal have been offered long term target and French international, Yoann Gourcuff on loan by French Ligue 1 side, Lyon.The French club are keen to off-load the 26-year-old’s £80,000 (Sh11.12m) a week wages.Last month, it was reported that Wanyama, who has stalled on contract extension talks at Celtic despite having two years left in his current deal was linked with EPL leaders, Manchester United.Kenya have never qualified for a World Cup and have never made it past round one of an Africa Cup of Nations tournament, meaning that a lot of hope is being rested on the potential that the anchorman holds; a potential that Ferguson is known to be a fan of when conducting transfer business.And it would seem that United will have plenty of time to get as much as possible out of the Celtic star who, despite being just 21 years, is already one of the SPL’s most promising talents.In recent years, with his future at the club coming to its inevitable ending, Sir Alex Ferguson has sought to sign and nurture a number of youthful starlets as well as those academy products already at the club.Some of the supposed stars of tomorrow would appear to be the likes of Tom Cleverley, Danny Welbeck, Shinji Kagawa, Nick Powell, Alexander Büttner, Rafael, Phil Jones and Chris Smalling as well as others.0Shares0000(Visited 1 times, 1 visits today)last_img read more

Read More »

Juve eight clear after Roma rout

first_img0Shares0000MILAN, January 5- Juventus romped to a 3-0 win over nine-man Roma on Sunday to end the visitors’ unbeaten run in the league this season and extend their lead in Serie A to eight points.High-flying Roma came to Turin confident of taking at least a share of the spoils in a bid to close the gap to Antonio Conte’s leaders and to protect their unbeaten streak after 17 games. However the early spark shown by Rudi Garcia’s men fizzled out quickly and any kind of fightback from going 2-0 down in the 48th minute looked slim after Daniele De Rossi and Leandro Castan were sent off late in the second half.“I haven’t seen the pictures on Daniele’s foul so I prefer not to make comment on it,” Garcia told Sky Sport Italia after the game.“But we didn’t lose the match because of these decisions. When Daniele was sent off we were already 2-0 down.“We weren’t as efficient as we can be, and tonight we didn’t have as many chances as we would have liked.“Now we have to get back to winning ways. Our aim this season is to get into Europe, so in second place we’re in the right position.”Juve’s 16th win of the campaign left them top on 49 points, eight ahead of Roma and 13 ahead of Napoli ahead of their home game against Sampdoria on Monday when the rest of the programme will resume.Conte, whose side have now won ten on the trot since the shock of a 4-2 defeat away to Fiorentina, joined several of his players in waving off suggestions the scudetto was all but wrapped up.“There are still plenty of games in the season and anything can happen,” said Conte.“The challenge now is to make sure this eight-point cushion doesn’t become an albatross for us.”Roma started brightly and alerted Gianluigi Buffon in the Juve goal after just six minutes.Captain Francesco Totti led the counter-attack after Leonardo Bonucci had been dispossessed but when he laid off for Adem Ljajic his effort from a tight angle was thwarted by Giorgio Chiellini’s superbly-timed sliding tackle.Roma suffered a blow on 13 minutes when lively midfielder Miralem Pjanic was forced off with a sore knee to leave his side a man down.Juve took full advantage to break the deadlock two minutes later when Arturo Vidal chipped Morgan De Sanctis at his near post after Carlos Tevez had been given far too much time to set up the Chilean.Pjanic returned immediately after and saw a low rasping shot turned away by Buffon after Gervinho had stumbled and missed the cutback.De Sanctis and Buffon were both kept busy but the hosts began a period of domination which ultimately saw several chances go amiss.Vidal dispossessed Pjanic to counter and set up Tevez, only for Lichsteiner to head the cross waywards.Paul Pogba’s shot from Pirlo’s short free kick was then blocked while Bonucci just failed to reach Tevez’s drive across goal and Fernando Llorente saw an angled drive float just over after Tevez’s lay-off.Juve resumed in similar fashion after the interval and stunned Roma when Bonucci ghosted in at the far post to slid Pirlo’s sublime free kick past De Sanctis three minutes after the restart.Roma created two half-chances but an alert Buffon came out to block Pjanic’s deep cross for Strootman, while Totti was promptly pushed off the ball after being put through with a chance on goal.Totti, who had added spice to the fixture with criticism of the club in previous days, was jeered off the pitch on his way to being replaced by Alessandro Florenzi.With one elder statesman gone, Roma’s chances looked slim but suffered another blow when Daniele De Rossi saw red on 75 minutes for a needless but vicious tackle on Chiellini.Barely two minutes later he was followed by defender Leandro Castan, who was sent off for handball on the goalline, handing Juve a penalty which Mirko Vucinic, who had replaced Tevez on the hour, drove with ease past De Sanctis.0Shares0000(Visited 1 times, 1 visits today)last_img read more

Read More »

Tottenham and Chelsea’s £20m transfer target – goals guaranteed?

first_imgA striker capable of scoring goals. That’s the dream for Tottenham and Chelsea – Diego Costa aside – and Mattia Destro is in their sights. Here, talkSPORT’s Transfer Spotlight has more on a man who, as it turns out, is not the baddie from GI Joe in disguise…Name: Mattia DestroDate of birth: 20/03/91Born: Ascoli Piceno, central ItalyClub: RomaPosition: ForwardInternational: Five Italy capsWhat’s the latest?Apparently both Chelsea and Tottenham have been sounded out by Roma to see if either club would be interested in buying Mattia Destro. Reports from Italy say Tottenham sporting director Franco Baldini met his opposite number at Roma, Walter Sabatini, in London to discuss a deal. One back page report in the UK, though, claimed Chelsea may offer Fernando Torres for Destro, who is valued at £20m, with the Spaniard moving to Rome on a season-long loan.Did you know?1) Destro, whose dad Flavio played for Ascoli in the 1980s, joined the Inter academy in 2005, winning several honours at youth level including two league titles. Genoa signed him on loan in 2010 with the option to buy, and in September of that year he scored on his Serie A debut against Chievo.2) At the end of the 2011/12 season Destro was loaned out to Siena, where he scored regularly for the first time in his senior career, producing 12 goals in 30 Serie A games, the most by any player under the age of 22 in the Italian top flight for more than 40 years. Roma snapped him up in the summer of 2012.3) The 2012/13 campaign proved to be a memorable one for the forward, with five goals in five Coppa Italia games – including three against former club Inter – making him the top scorer in the competition. However, he could not command a regular place with Francesco Totti, Dani Osvaldo and Erik Lamela in the forward roles blocking his path.4) A knee injury sustained in January 2013 halted his progression and returned to the first team in style at the beginning of December where he scored against Fiorentina to secure a 2-1 win (see video evidence below). Destro finished the 2013/14 season with 13 goals in 20 games. He is simply an exceptional finisher and looks to finally be fulfilling the promise he showed earlier in his career.5) To date he has played five times for Italy and scored once. He missed out on a place in the 2014 World Cup squad, however, with manager Cesare Prandelli explaining he did not want to take three forwards with him.What is being said?They say:Today he proved that he is not only a box striker, but a complete forward and he understood you have to give your all in every second of every game. He must maintain that desire to win.– Roma manager Rudi Garcia after Destro’s hat-trick against Cagliari in AprilVideo evidence: 1 Roma forward Mattia Destro center_img All stats correct as of 21/08/14last_img read more

Read More »

Citywide access to Wi-Fi in works

first_imgSANTA CLARITA – The days of patronizing certain food or coffee joints to tap a wireless Internet feed may soon be past, with citywide access on the horizon. Southern California Edison recently sought state regulators’ approval to let cities mount wireless antennas on the utility’s light poles. Cities seeking the service are relieved some action’s been taken, but complain about how long it took. “We’ve been prevailing on Edison for two years, and there are very few private industries that could have hung on that long for a decision to move forward on something,” said Ken Desforges, director of information systems for the city of Diamond Bar, which has been in the forefront of the push. After determining hookups were safe and wouldn’t disrupt service, Edison filed a plan on May 23 with the state Public Utilities Commission. The public comment period is under way and if no opposition is lodged, the tariff could be approved within 90 days. The wireless antennas contain small radios that mesh into a network that communicates with the Internet. Cities would be charged a rate for leasing space on the poles. If the plan is approved, anyone with a wireless-capable laptop or other Wi-Fi devices could surf the Web from city parks or other spots around town. Since Santa Clarita first explored Wi-Fi about 11/2 years ago the vendors’ business model – which included revenue from banner ads – has changed. The service might be free in parts of town, while in other areas a fee might be charged. Public access could be an option for people who can’t afford home-based cable Internet or high-speed lines such as DSL, because it might be offered free or at reduced cost. judy.orourke@dailynews.com (661) 257-5255 160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set!last_img read more

Read More »

Sportsday Podcast on talkSPORT 2: January 17, 2017

first_imgThis Tuesday morning on Sportsday we bring you your essential round-up of the morning’s top sports stories, inluding the latest on the future of Diego Costa at Chelsea and Dimitri Payet at West Ham. According to reports unsettled striker Diego Costa will take part in showdown talks with his Chelsea manager Antonio Conte later this morning at the club’s training ground in Surrey, elsewhere West Ham are demanding £30m for want-away forward Dimitri Payet, with The Hammers turning down an improved offer from his former club Marseille .We also discuss how Manchester City manager Pep Guardiola will be given £250m by the club’s owners, according to this morning’s papers, to rebuild his playing squad following a poor run of form which has seen the recent Premier League champions slip to 10 points behind leaders Chelsea.And we bring you the latest from day two at the Australian Open.All brought to you by Russ Hargreaves and the team.last_img read more

Read More »

Risk Management and Loss Prevention in the Quick-Service Restaurant Environment

first_imgOur mission at McDonald’s is to deliver your food with fast, accurate, and friendly service. Serving our customers with the expected speed requires the highly coordinated actions of our management team and crew. Satisfying surges of customers during peak times is repeated several times each and every day.Orders are taken from several points at the front counter and the drive-thru. The kitchen crew is busy making the food as others are filling the orders and still others are cleaning, mopping, wiping tables, collecting trash, and performing a multitude of tasks. How is risk management and loss prevention handled in such an environment?All the activity is carefully coordinated, but in our industry, when the pace of work increases, the opportunity for accidents increases. Worker’s compensation claims along with reported customer accidents tend to increase in our industry with the peak times of business. There are more employees and more customers in the building or on the premises during those times. In addition to keeping our employees safe and secure from accidents, the reductions of accidents and their associated cost also affects the profitability of the restaurant, including insurance premiums.- Sponsor – So, what do we do about it?Timely ReportingThe comprehensive safety and loss prevention program at McDonald’s begins with the accurate and timely reporting of accident claims. Timely reporting of the incident allows quick response by our third-party administrator.The health and safety of our employees and customers is paramount. The third-party administrator’s involvement ensures the quick and proper treatment of any injury that may occur. An adjustor is assigned to handle all aspects of the claim and has responsibility for working with the employee and the preferred medical provider as well as the customer and their needs.McDonald’s has agreements in place with preferred medical providers to provide the best care at a reasonable cost. The agreements with these preferred medical providers help reduce unnecessary trips to the emergency room, so that emergency rooms at hospitals are reserved for emergencies only. In order to get the claim into the hands of the professional adjuster as quickly as possible, the restaurant management team calls in the claim within 24 hours of occurrence.Trend AnalysisUnderstanding the claims information collected by the third-party administrator is important in identifying risk management and loss prevention trends and determining action steps. The data can indicate patterns of particular causes and types of accidents. It can also indicate patterns regarding the frequency or severity of claims as well as time of day, day of the week, or specific location within the restaurant or on the premises. The data is shared with operations personnel along with action-oriented solutions. Resources can then be applied to correct any issues or conditions responsible for the accident trends.Restaurant Reviews, Audits, and InspectionsSafety reviews are conducted in multiple ways—by a restaurant safety representative, the management team, outsourced to professional safety inspectors, risk management representatives, and/or security managers. It is imperative to identify the root cause of the accidents that occur and inspect the premises for unsafe conditions, practices, and compliance of safety policy and procedure.The restaurant safety reviews and inspections are designed to identify these risk management and loss prevention causes and conditions. If needed, an action plan is then prepared to address the issues and provide solutions and resources. It is important to train the management team and crew.Outsourced inspections also include the review of play areas for children, food safety, and policy and procedures for the handling of chemicals in the restaurants.Proactive InterventionSome of the proactive measures taken to address root causes include the following:Slip-Resistant Shoes—All corporately owned McDonald’s now require the management and crew to wear slip-resistant shoes. The shoes are ordered for the employee and are considered part of their uniform. Slip-resistant shoes have been a proven proactive measure for the reduction of employee slip-and-fall accidents in the restaurant.Floor Mats—Slip-resistant floor mats may be used near the dish sink in the kitchen, in front of kitchen ice machines, and in walk-in coolers and freezers. Mats have also been effective in slip-and-fall prevention in the dining room when placed inside entrance doors and in front of self-service beverage areas and ice machines.Properly Cleaned Floors—Employees are trained to quickly clean up any spills that occur. They are also trained to place wet-floor signs by the mopped areas in the dining room of the restaurant to advise our customers of the freshly mopped floors.The crew is also trained to use separate buckets and mops when cleaning the kitchen and dining room so that dirt and grease mopped up in the kitchen are not transferred from the kitchen to the dining room. The proper concentration of approved cleaner is used with hot water. Training also includes frequent changing of the water and cleaning solution in the mop buckets.Proper Use of Safety Tools—As mentioned above, wet-floor signs may be placed about the spilled area or freshly mopped floor. The hot grills require scraping and cleaning. A specially designed tool is used to keep hands and fingers away from the hot grill surface.Hot oil must also be filtered, drained, and replaced regularly. Hot shortening accidents while filtering can cause severe burns. The proper safety tools when draining the hot oil include face shields, special gloves, and aprons.Proactive Messages—Each corporate-owned restaurant receives a monthly poster with proactive safety messages and instructions and risk management and loss prevention talking points for training.Restaurant Safety Committees—Restaurant safety representatives establish a restaurant safety committee with active participation and representation of various positions, authority levels, and responsibilities. It is important to have restaurant maintenance represented on the committee. The safety committee may design a lesson plan for a particular month, and discuss action items for the restaurant. The committees are encouraged to review their particular accident claims, identify the root causes, and discuss the training and communications with the rest of the restaurant management and crew.Return to Work and Modified Duty—The contributions of our employees are greatly valued. We want injured employees to continue to be productive members of the restaurant team, despite work restrictions. Getting injured employees back to work must be a component in a comprehensive company safety program. Coordinating with doctors, health clinics, and managed-care facilities to get our employees back to work is a priority.To return employees back to work quickly, jobs are modified to accommodate many physical restrictions. If restrictions involve not standing for prolonged hours, the employee maybe supplied a stool. If a restriction involves a lifting-weight restriction, a job or task may be found to accommodate it. Managers are trained to understand the ramifications of injured employees not getting back to work as quickly as possible. While the injury of any employee is taken seriously and every effort is made to provide them with the best possible care, we want them to continue to be a productive member of the restaurant team, even with their restrictions.The return-to-work and modified-duty programs also benefit the company by decreasing lost time due to injury, improving staffing issues, increasing morale, reducing medical costs, and limiting litigation.e-LearningThe most progressive, proactive, and contemporary training program at the restaurant level has been the development of online training modules. The program is presented in a choice of English or Spanish. The modules are interactive and test the learning of the employee as they progress through the training material.The training material presents an orientation to the company and foundation areas of restaurant operations, including security and safety, hospitality, cleanliness and sanitation, maintenance, and information pertinent to the service and food production activities.The safety portion of the training material provides instruction on accident prevention. The key message repeated throughout the training module is “…no work is so important that it needs to be done in an unsafe manner.”Measurement and AccountabilityAfter inspections are completed, recommendations are made for improvement and the safety committees become active. The question then becomes: whom do we hold accountable and how do we measure our success?Accountability Because responsibility for safety is the responsibility of multiple individuals in various management capacities, accountability is shared.Divisional Risk Managers—In corporate-owned McDonald’s restaurants, divisional risk managers are held accountable for the reduction of accident claims frequency and severity for their assigned division of approximately 2,000 to 2,500 restaurants. They work closely with the third-party administrator and preferred medical providers along with various levels of restaurant operations, human resources, and the security and safety department.Risk managers are also instrumental in providing the training and education materials presented at the operations supervision and restaurant levels in all corporate-owned restaurants.Security Managers—As the risk management and loss prevention departments become more closely aligned, it has synergized many of the same goals and objectives in reducing losses and making a positive contribution to the safety of our employees and customers. Security managers are now an integral part of the safety initiatives in the restaurants. They conduct reviews and develop action plans for improvement. Security managers are also held accountable for the reduction of frequency and severity of accident claims as well as the overall safety performance in their assigned regions.Restaurant Operations—Restaurant operations is held accountable for the improvement of accident claims frequency and severity, from the restaurant management staff ascending through every level of restaurant supervision. The restaurant teams are responsible for the restaurant crew safety and security training using periodic training materials, e-learning modules, and teaching safe operations of restaurant equipment. They are also responsible for reporting accident claims within 24 hours, and the follow-up and correction of any deficiencies found in outside inspections or audits.Measurement It is vitally important to measure results. We do this in a variety of ways.Claims Review—One of the most important aspects in the success of the risk management and loss prevention program at McDonald’s is the relationship with our third-party administrator. They handle every aspect of claims management, following McDonald’s protocols, and provide us with comprehensive information that allows us to understand how accidents occur. This gives us the data necessary to develop protocols to help reduce accidents.Fraud—Quick-service restaurants are susceptible to possible fraudulent accident claims. Every claim is reported to the third-party administrator and the claim is investigated according to established protocols. Any suspicious or major claim may be reviewed by a team consisting of the claims adjuster, restaurant supervision, security, and the divisional risk manager.Most corporate-owned restaurants are equipped with the latest technology in digital cameras and recorders. Protocols have been established for covert surveillance for suspicious workers’ compensation claims. If a claim is proven to be fraudulent, the investigation moves to the next step, potentially resulting in the loss of applicable medical benefits, termination of employment, and possible prosecution.Fraudulent claims by the public are turned over to counsel and possibly to local law enforcement.Rewards and RecognitionRewards and recognition have been used effectively at McDonald’s to improve and/or maintain high levels of performance. Public recognition of crew, restaurant managers, and supervisors at meetings and conventions add emphasis to the safety program and reward the behavior that prevents accidents and saves insurance premium dollars.Restaurant crew, managers, and supervisors are rewarded in a variety of ways for excellent performance in safety. This serves to reinforce the safety initiatives continually to train, educate, and communicate safe working habits to our restaurant crew and management teams and create a safe, pleasant environment for our customers as well.Working safely in a quick-service restaurant during the height of the lunch rush is challenging. Our mission is to give our customers a pleasant experience every time and be their favorite place to eat. They want their order to be accurate and they want it fast.The key to a sound risk management and loss prevention program is to have well-trained employees working safely in a safe environment, no matter the speed. All of the key components described above have to be coordinated and embedded into the established culture, because at McDonald’s—Safety is No Accident.This article was originally published in 2006 and was updated April 12, 2016.  Stay UpdatedGet critical information for loss prevention professionals, security and retail management delivered right to your inbox.  Sign up nowlast_img read more

Read More »

Elderly Columbia husband and wife dead with gunshot wounds

first_imgAn elderly couple died in a Columbia home Monday morning, both with apparent fatal gunshot wounds.It happened on Kelsey Drive in northeast Columbia off Lake of the Woods Road.Police say 79-year-old Wayne Trentman called 911 and said his wife, 83-year-old Mary Trentman, had died.When police showed up, they found the husband dead as well from an apparent self-inflicted gunshot wound. The investigation is ongoing.last_img

Read More »